Ordering Repeat Prescriptions

From 1^st August 2023, please ALLOW 4 WORKING DAYS for repeat prescriptions to be dispensed.

Why is this changing?

This is to ensure that the dispensary team has enough time to process, order, dispense and prepare your prescription ready for collection.  If you have a mobile number and have given consent for us to contact you, we will text you when your prescription is ready to collect.

When will my medication be ready to collect?

How can I order my medication?

Use the NHS App

This is the quickest and easiest way for you to order the medication you need, and gets your request to the dispensary team promptly. 

 If you don't already have the NHS App please see here for information about how to install the app on a phone or tablet.  You can also create an NHS login and get access to all the same options on a laptop or PC here

Phone the Surgery and Leave a Message

Phone the surgery on 01439 788215 and choose Option 2 to leave a message with your repeat medication request.

The dispensary team monitor the answering service throughout the day and will process your medication request.

Use the Slip in Your Prescription Bag

Tick the medication you need and hand the slip into the surgery reception or post it through the surgery letter box 4 full working days before you need your medication.

Prescription Delivery Service

We provide a delivery service, ideal for housebound patients. To use the service you need to arrange this with a dispenser at least 4 working days before the delivery is due (except if on weekly deliveries), and you will need to be in to sign for the prescription.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, Advanced Nurse Practitioner or Practice Nurse at least once a year to review these regular medications.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 3-month prepayment certificate (PPC): £31.25
• 12-month prepayment certificate (PPC): £111.60

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website